...WORLDWIDE FREE SHIPPING
Terms and Conditions
Welcome to the Gigi For Beauty Lovers® online store, please read the terms and conditions and privacy policy carefully. By accessing our online store, you confirm your acceptance of these terms. Protecting the privacy of your personal data is a priority for Gigi For Beauty Lovers®.
Gigi For Beauty Lovers® fully respects the right to privacy of users who visit and register at the online store, ensuring that all information collected is used in accordance with legal standards.
I. WARRANTIES / TECHNICAL ASSISTANCE
In accordance with Portuguese law, all Gigi For Beauty Lovers® items are warranted for two years from the date of purchase.
During the warranty period, the product with a manufacturing defect will be repaired free of charge or replaced with a similar model in the event that its repair is not possible.
The buyer must present the purchase invoice issued by Gigi For Beauty Lovers®.
Materials subject to deterioration, oxidation, loss, defects caused by impact, improper use, improper maintenance and cleaning, neglect, mishandling, modifications, unauthorized repairs, accidents or normal wear and tear are excluded from warranty.
Items that have been tampered with in an unauthorized workshop lose the right to warranty.
If a repair beyond the warranty period is required, your jewelry will be evaluated. If it is repairable, it will be sent to our Service Center. Subsequently, you will be presented with a quote of the amount of the repair and the shipping charges, and will only be repaired after the express consent of the customer.
It will always be mandatory to present the purchase invoice.
In the above mentioned cases, the shipping costs are borne by the customer.
You should contact the studio by email: info@gigiforbeautylovers.com who will respond with the following procedures.
II. EXCHANGES
Within a maximum of 14 days you can exchange for another piece of equal or greater value, upon presentation of the invoice.
To make the exchange you should contact the studio by email: info@gigiforbeautylovers.com who will respond with the following procedures.
Exchanges will only be approved if the jewellery wasn´t used, in their original box and with the corresponding purchase invoice.
Product return and exchange must comply with the following conditions:
• Return of the products in good condition, without any signs of use, with original and complete packaging, as well as the remaining elements that originally accompanied the product;
• Any exchange or return must be accompanied by the respective invoice;
• Shipping the product to Gigi For Beauty Lovers® is the responsibility of the Customer, including costs, loss, damage that may suffer during transportation and delays.
All products will be checked upon arrival at our service and will only be accepted for exchange / return those that comply with the conditions of exchange.
Gigi For Beauty Lovers ® reserves the right not to accept products that do not meet these conditions.
All exchanges are only accepted for products of equal or higher value, not being returned in cash.
If you choose to exchange your products, please follow these steps:
1- Contact Gigi For Beauty Lovers® Customer Service if you need help:
- Through the menu Contacts Contactos or via email: info@gigiforbeautylovers.com
- You will receive an email confirming the conditions of your exchange.
2- Leave your order at the nearest post office. Keep proof of shipping.
In case of exchange for defect in the part, the period is 2 months, after the knowledge of the defect.
III. LOSSES
The loss of any article or part of it is not covered by the warranty.
IV. ORDERS
To place an order select the items you want and add them to your shopping cart. Once your selection is complete follow the instructions on the page to complete your order.
After placing your order, make sure that you receive a confirmation email in the email box you used to place the order.
If you have not received any emails in your inbox, please check the Spam box. After checking the spam box and if the problem persists please contact us at info@gigiforbeautylovers.com.
During the process, you will receive other notifications, including the tracking number so you can conveniently track your order through the carrier's website, from the time of shipment to the time of delivery.
In case of unsuccessful delivery and return to sender, Gigi For Beauty Lovers® will resend it. If the delivery is not made due to the responsibility of the customer, the buyer will assume the new costs.
For security reasons, we do not ship to PO Boxes.
V. RIGHT OF FREE RESOLUTION
The term for exercise of the right of free resolution ends 14 days after the purchase of the item.
The Resolution decision must be communicated by email to info@gigiforbeautylovers.com, accompanied by the buyer's details (Name, Address, Part Name and respective date of purchase) and respective invoice.
In case of dispute the consumer may refer to the Porto Consumer Conflict Arbitration Center through email cicap@cicap.pt .
VI. PAYMENT METHODS
We accept payments through:
• PayPal;
Check here Paypal Terms & Conditions and their Privacy & Policy
• Stripe;
- Visa
- Mater Card
- Maestro
- American express
Check here Stripe Terms & Conditions and their Privacy & Policy
• Easypay;
- MB (payment for purchases / services): Payment data is generated that can be made at an ATM or through the Homebanking service;
- MB WAY
Check here Easypay Terms & Conditions and their Privacy & Policy
VII. SHIPPING METHODS AND DELIVERY DEADLINES
Orders are sent by CTT in Registered Mail with “Tracking Number”, so you can follow your order conveniently from the time of dispatch to the moment of delivery.
After the day of dispatch the usual delivery times are:
- 1 to 3 business days after day of shipment to mainland Portugal;
- 3 working days after the day of dispatch to the Madeira Archipelago and to the Azores Archipelago;
* Indicative deadlines in business days. For autonomous regions the pattern may be extended depending on transport limitations.
- Up to 3 days for the rest of Europe.
- Up to 14days for the rest of the world.
You can find here all the necessary information about CTT Registered Mail.
Orders will only be processed after payment has been made, and you do not need to submit proof of payment method by Paypal or MB.
You will receive a notification in your email as soon as the order is processed.
Delivery times depend on the mode of payment and the place of delivery of the products.
The day of dispatch corresponds to the day on which the Gigi For Beauty Lovers® account is credited (on business days and for payments made until 4 pm).
As it is a workshop with mostly artisanal characteristics, we reserve the right, in case of stock outage, to change the deadline. In this case an email will be sent immediately indicating a new deadline.
Order delivery time depends on stock availability and complexity of orders, with production / shipping time ranging from 2 to 15 business days. However, during festive seasons shipping times may take up to 30 days.
Custom orders take 7-15 business days to produce. Online stock is indicative only. If there is no stock: the purchase is processed, but the above production lead times apply.
Gigi For Beauty Lovers® is not responsible for delays or damage / loss related to the transportation company.
In the absence of the consignee to receive the order at the shipping address, a document will be left to pick up the order at the nearest Post Office within the indicated timeframe and it will be possible to pick up the order at the Post Office without the slip, but with the tracking number and its identification document.
VIII. SHIPPING VALUES
• PORTUGAL (Mainland and Islands) + EUROPE:
- Free shipping
Please note that international orders may be subject to customs duties for which we are not responsible.
• REST OF THE WORLD:
- Fixed Fee 10 € (euros).
Please note that international orders may be subject to customs duties for which we are not responsible.
IX. TRADEMARK
All material referring to the Gigi For Beauty Lovers® brand, such as name, logo, photograph, illustration, text, image, jewellery, are protected by industrial property law.
The use, copying and / or reproduction of any material from Gigi For Beauty Lovers® will result in criminal prosecution. Except as otherwise expressly authorized.
X. POINTS OF SALE
You can find Gigi for Beauty Lovers® products in this online store or, occasionally, in urban markets, which will be announced on the brand's social networks.
XI. CERTIFICATION
In order to certify our authenticity, we use the coined brand logo on all parts. This is how you make sure you are purchasing a properly certified Gigi For Beauty Lovers® item.
Gigi For Beauty Lovers® jewellery are made to meet all quality criteria, carefully handcrafted and contrasted at INCM Mint as required by law, if aplicable.;
As raw material, 925 sterling silver or 925 sterling silver and 24 carat gold plating is always used. For gold plated rings, a more wear-resistant 24 carat gold plating process is used.
The application of INCM Mint contrast marks is only mandatory on pieces weighing more than 2 grams. If they weigh more than 2 g, in addition to the manufacturer's mark, they will also have the INCM Mint contrast mark.
INCM Mint provides this guarantee by verifying the legal touch (precious metal permeation contained in an alloy) and by applying the contrast to the manufacturer's mark or equivalent. You can check here the Table of Legal Marks of INCM Portuguese Mints. This control is performed by the Lisbon and Oporto Assay Offices, which are official independent services integrated in INCM, the Portuguese Mint and Print.
All these processes are duly certified by the INCM Mint. You can access here information on the daily quotation of gold and silver provided by Banco de Portugal.
In case of doubt about the authenticity of the mark, it may use the services of the INCM Portuguese Mint for verification purposes to ensure you are purchasing a certified item that meets all quality criteria.
You can check here the list of reviewers registered for consultation, managed and organized by INCM.
Gigi For Beauty Lovers® works with certified local partners, thus offering an excellent level of service and quality.
XII. THE COMPANY
GEORGINA MILHAZES, UNIPESSOAL LDA
TRADEMARK - GIGI For Beauty Lovers®
NIPC: 516738526
CAE: 32 122
CAE: 47 770